Shipping & Returns
Shipping and Delivery Time
Due to the current COVID-19 situation, we are taking extra precautions to make sure products are shipped and are trackable. Overseas shipments Canada/Australia/UK/Singapore are still facing some delays due to travel restrictions, limited air cargo capacity, and flight reductions. However, we are working hard to ensure all orders are dispatched and delivered at our FREE SHIPPING promise.
All items are made to order, Once an order is placed it takes us 3-8 business days to have it processed, hand stitched & engraved (excluding weekends). Since we offer worldwide shipping, shipping and delivery time vary depending on the country it's getting shipped to. For most countries, orders should arrive within 6 -15 business days from the shipping date (excluding weekends and US Holidays).
For USA customers we ship via USPS (tracking provided); for Canada we provide Canada Post tracking and for Australia we provide Australia post tracking. Shipping and delivery to UK and Europe is within 10-14 business days.
|USA||6 - 15 business days|
|UK||5 - 10 business days|
|EU||6 - 15 business days|
|Canada||6 - 15 business days|
|Australia||6 - 10 business days|
We offer exchange in sizes. If the ordered piece doesn't fit your pup, please ship us the piece back with a small note of your size requirements, and send us an email at email@example.com. If the style doesn't suit your pup and is not customized, we can offer a full refund when you ship the item back to us. Please note that shipping costs are non-refundable and will not account for the amount of the store credit voucher.
We will not entertain exchanges any later than a month. If you wish to return/exchange a piece, please send us a mail within 2 weeks of receiving your order.
Exchanges and returns will not be accepted for customized orders. Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate. In the event of an exchange, the buyer is responsible for return shipping fees.
Please note by purchasing from GiftyDogStore you as the buyer agree to our shopping terms, conditions and policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
In case of damaged/defective products, refunds will be initiated through the same mode as the payment within 2 business days. If you want to return/exchange a product that is not pers please contact us within 14 days of receiving the product. We offer no hassle refund/exchange for orders that are not personalized.
International: We ship worldwide. Please choose your shipping zone while placing your order. Our international shipping charges vary with the size.
Your purchase will be shipped through a reliable courier partner. Please allow up to 3 weeks for your package to arrive. Some areas may take longer depending on customs.
Cancellation will only be accepted within 24hrs fron order.